Good Product/Great Company
I bought this in December 2022 and immediately put it to use on the army of gnats I had in my house. It worked great from day one. I moved it around the house every few days for two weeks, when suddenly I heard a pop and smelled burning rubber. I followed the smell and realized it was the zapper. I messaged the company and explained what happened. I spoke to their customer service on the phone and a very nice, polite gentleman told me the bulb blew. He took my address and sent me a new unit. I immediately put it into use and almost two months later it's still working perfectly.The reason I gave it 4 stars out of 5, is only because I feel there are some limitations with the unit.Con: 1. It doesn't have an on/off switch and must be unplugged to turn it off. 2. The power cord is relatively short so you are forced to keep it near an outlet. 3. The bug tray on both my units was difficult to unlock and remove and difficult to replace and lock.I spoke to the customer service rep about the on/off switch and he did thank me for my suggestion and told me he would channel it on to the correct department. I appreciated that.Pro: 1. It does what it says it does, zap bugs! There were tons of gnats in the tray. 2. Customer service is excellent. They resolve problems quickly, without push-back. 3. The unit works continuously without overheating. 4. The cage that provides protection from accidental touch works! My dog put it to the test. 5. The bulb is replaceable, although I don't know if…
