*We are processing all orders ASAP; however, due to high volume and covid delays, our carriers are backed up which may cause delivery delays.
Our shipping policy is simple – we select the most secure, fastest service based on your location upon order, and is often fulfilled via Amazon. That helps us keep costs down for you and for us. Here’s the breakdown:
- FREE Standard Shipping – FREE (for orders over $30)
- Standard Shipping (5-7 Days) – $5.99 (for orders under $30)
Haven’t received your order? Contact us at [email protected] and we’ll look into it ASAP.
At Livin' Well we are happy to help with any issues that you may encounter as we stand behind our products 100%. Should you need to return any item we will gladly accept the return for a full refund within 30 days of purchase as long as the item has not been opened or used. Please make sure you include your order number with any return request. Although rare, should you encounter any manufacturer defects with your product please contact us at [email protected] so we can process an exchange for you right away and provide you with a prepaid return label!
To have your return processed properly and promptly please follow these steps:
1. Contact Livin' Well Customer Care Department at [email protected] for an RA#
2. Returns must be in original packaging and in new condition
3. When you mail your return back, make sure to use protective packaging materials
Please note that if you received a gift from Livin' Well we do not have a store credit option. If you want to exchange it for a different item please e-mail us at [email protected] and have the order ID from the purchaser. If you have any questions or concerns regarding the return policy, it is always our goal to provide a 5 star experience and 100% customer satisfaction, so please e-mail us at [email protected] and thank you for shopping with us!